At BookBNBStay, your privacy matters. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Information We Collect

We collect details necessary to provide our services:
– Personal: Name, phone number, email, and government ID (for check-in verification).
– Booking: Travel dates, destination preferences, guest count, and special requests.
– Payment: Card or UPI details processed through secure, PCI-DSS compliant gateways. We do not store full card numbers on our servers.
– Technical: IP address, browser type, and device data to improve our website experience.

2. How We Use Your Information

We use your data to:
– Confirm and manage your bookings.
– Communicate with you and the property hosts.
– Process payments and issue refunds.
– Provide 24/7 customer support.
– Send transactional updates and, with your consent, promotional offers.

You can opt out of marketing emails at any time.

3. Cookies

We use cookies to keep our site functional and to understand how visitors use our platform. You can manage cookie preferences through your browser settings.

4. Sharing Your Information

We do not sell your personal data. We only share it with:
– Property hosts to fulfill your reservation.
– Trusted service providers (payment gateways, cloud hosting, email delivery) who help us operate our platform.
–Legal authorities when required by law.

5. Data Security

We protect your information using 256-bit SSL encryption, regular security audits, and strict internal access controls.

6. Your Rights

You have the right to access, correct, or delete your personal data. To make a request, email us at privacy@bookbnbstay. We will respond within 30 days.

7. Children’s Privacy

Our services are intended for users aged 18 and above. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this policy occasionally. Any material changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy, please reach out:

Email: bookbnbstay@gmail.com